Step 1. Enter your details

Type in your 15-digit IMEI number. And select a country. Tip: Find your IMEI in your phone’s ‘Settings > About’ screen, or by dialling *#06#.


Step 2. Submit your request

As soon as your payment’s verified, we’ll process your unlock remotely and email you when it’s done.


Step 3. Set up a new acount

After the unlock’s been confirmed, restart the device, connect to wifi and create a fresh account.

Why is my Xiaomi account locked?

Having security on a phone’s important because it helps protect your personal data. But if it’s stopping you from legitimately using your device, there’s a problem.

Mi devices link to the cloud. And to use them you have to set up an account with an email ID and password. Or log into an existing account. Fair enough. But what happens if you don’t have that information? Perhaps you’ve lost or forgotten your details. Or bought or inherited a phone that’s had a factory reset and is locked to another (unknown) account.

If you can’t enter the correct details, your phone will automatically carry out an Activation Lock. Which means you won’t be able to use your device. It does this because it thinks the security of the device is compromised.

Why use Mobile Unlocked for your Xiaomi account removal

Our Xiaomi unlock service brings your phone back to life. Processed remotely, we’ll permanently remove the old account and activation lock from your phone, so you can create a new one. And start using your device again.


Our process is simple, straightforward and fully remote.

Peace of mind

Keep your device safe and by your side the whole time.


Eveything’s 100% legal and won’t affect your device’s warranty.

Problem solved

The unusable account will be permanently removed from your device.

Same-day solution

Most phones are unlocked within 24 hours.


Customer advice and information available when you need it.


Xiaomi Account Removal FAQ

  • What’s an activation lock?

    An activation lock is a security feature of your Xiaomi device. It stops unauthorized people from accessing your device by requesting account login information that only the authorized owner would know.

  • I’m the legal owner of my Xiaomi phone but I’m locked out

    If you forget some, or part of, your Xiaomi account login information you won’t be able to get past the activation lock screen. The only solution is to arrange for the locked account to be removed so you can create a new one.

  • How do I find my IMEI?

    To locate your IMEI, type *#06# into your smartphone and it will appear on the screen. You can also find it by going to ‘Settings/About Phone/Status/IMEI Information’. Or by looking at the white label under your phone’s battery.

  • Why do I need to set up an account for my Xiaomi phone?

    Mi devices are linked to the cloud. Which means you'll need to set up an account before you can use your new Xiaomi phone. Or know the login details of an existing account, if you’ve acquired a used or preloved device.

  • I’ve done a factory reset and now I can’t login to my Xiaomi phone

    After a factory reset, your Xiaomi phone will automatically take you to the activation lock screen. This will prompt you to login with your Xiaomi account ID and password. If you don’t know these or have forgotten them, you’ll need to erase that account from the phone and set up a new one.

  • What’s a factory reset?

    A factory reset deletes all of the data stored on a device and restores it to the original manufacturer settings.

  • How long will the locked account be removed from my phone for?

    Our Xiaomi activation unlocking solution is not just an activation workaround. It’s a permanent unlock. After the locked account is deleted you can create a new account with new login details.

  • Is an activation lock the same as a SIM lock?

    A SIM lock is different to an activation lock. A SIM-locked phone is tied to a particular network and can only be used on that network. An activation lock is a security measure which prevents users from accessing a phone without the correct login details.

  • What is a blocked phone?

    A blocked phone is a blacklisted device that’s been reported lost or stolen, or has unpaid bills against its contract. A mobile operator would put a block in place to stop anyone using it illegally or until its credit is cleared.

  • Will removing the locked account from my Xiaomi device affect software updates?

    No. Your Xiaomi phone will continue to receive software updates as normal.

  • Do I need to mail my Xiaomi phone to you?

    No. We can remove the locked account from your device remotely. So it won’t leave your side at all.

Didn't find what you were looking for?

If you would like to find out more, don’t hesitate to get in touch with the Mobile Unlocked team who will be happy to help. Contact us here or go to our support pages by clicking the link below.


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