1.Mobile Unlocked Service
1.1 The services provided by Mobile Unlocked allow the user to remove the network lock or check the status of their device via IMEI number. All our services include customer support via email during office hours.
1.2 Once full payment has been received from a customer our service of providing an unlock solution begins. At the point of order placement our timeframes are calculated and given as a guideline.
1.3 Once the process is complete an email will be sent to the email address provided to notify the customer. The email will also provide the exact instructions for completing the process.
2. Buyer Requirements.
2.1 Customers must ensure that they check the compatibility of their handset with the network they intend to use once unlocked.
2.2 It is the customer's responsibility to ensure that they have read the information on this website.
2.3 Blacklisted / stolen / lost phones / incorrect network provided (also known as Blocked) - The term black listed covers phones that are not paid off, lost, stolen, insurance claimed etc. It is the customer's responsibility to check whether the device is blacklisted. Lost, stolen and abused handsets are barred/blocked once reported and cannot be used inside the country it was blocked in on any major networks. If we undertake an unlock and find the phone has been marked Blocked and is in fact logged as either lost, stolen, abused, bad ESN and/or contract issues, we cannot refund your payment. We do not condone the use of our services to unblock devices that have been flagged as lost or stolen on the GSMA Device Registry.
2.4 Prior to unlocking your phone, it is the customer's responsibility to make sure that their 'Contacts', 'Messages' and any other important data is properly backed up and synced prior to attempting any unlocking procedure. We will not accept responsibility for the loss of customer data for any reason. 2.5 In some circumstances we may require additional information about the device being unlocked.
2.6 If an unlock is being processed by us the user may not attempt to obtain an unlock by any other method. This could lead to the device breaching the maximum number of unlock requests.
2.7 Any issues with services provided by Mobile Unlocked MUST first be reported to us via the given support channels (email/helpdesk) We then request 7 days to satisfy any such issues.
3. Delivery Times and Service.
3.1 We reserve the right to change any information on the website including prices and delivery times at any time which are set by ourselves and the relative networks. If your unlock is in progress we will inform you immediately of any changes.
3.2 All processing times displayed on each individual phone page are stated in business days or business hours. The processing times stated on the site are the average turn around time which is based on information collected from previous orders of each service. Certain services only run Monday -Friday, many do NOT run Saturday or Sunday. Please do not purchase if you cannot wait the stated times, there are no refunds given while an unlock code is processing.
3.3 We will endeavour to beat these delivery times but sometimes delays do occur with the network server. In the event of a significant delay, we would refund after 30 days.
4. Fraud Protection
4.1 We reserve the right to refuse any order that appears to be suspicious or that proves to be fraudulent. Due to identity theft & credit card fraud Mobileunlocked.com reserves the right to ask any customer for further verification about their order.
Security is our top priority and any information requested is strictly for the card holders benefit.
5. General Information:
5.1 Mobileunlocked.com has no affiliation with any phone manufacturer or mobile service network/carrier and does not represent itself as such. All trademarks, logos and images are copyright to their respective owners.
All legal disputes related to card processing are handled under UK Law.