Privacy Policy & Use of Cookies

Last Update: 25th May 2012

Our Use of Cookies

Mobile Unlocked uses cookies to create statistics about visitors such as the operating system and browser, the referral page that brought them to Mobile Unlocked and their actions on the website.

In addition, cookies may be set by third parties on our website including:

Google Analytics - who use cookies to track you use of the site, but all the data is anonymous
Google Plus, Facebook and Twitter - who operate social/sharing widgets
Reviewcentre - who provide our customer review widget
Affiliate Future - who track sales from our partners to allow us to reward those partners

Third party vendors including Google show advertisements for Mobile Unlocked on various properties around the web. These vendors use cookies that take into account prior visits to Mobile Unlocked. To opt out of these cookies visit Google's Opt Out Page or the Network Advertising Initiative opt out page.

Information we collect

We collect and store personally identifiable information via the order form when customers place an order. This includes but is not limited to name and email address. In addition information is collected about the mobile phone such as IMEI numbers or serial numbers, model and locked network.

We store all information entered on the order form regardless of whether the user complete the order, and we may contact the user using that information in order to offer assistance if no order is completed. This includes when the order form is partially filled out but the user does not proceed to the checkout page.

During the checkout process, if the payment is made on Mobile Unlocked (not on a third party site such as PayPal) then we collect the necessary payment information. However, this is instantly transferred to a PCI compliant payment processing company and we do not store the information ourselves. We do not store credit card details nor do we share customer details with any 3rd parties

Via our helpdesk we also collect such information as is deemed necessary to assist a customer with a support request and that they choose to send us.

Through the use of third party analytics software we collect general information about our site visitors but this is not identifiable to any one person.

Use of Information

We will only use personally identifiable information to assist with the unlocking of a phone, or to contact customers regarding our unlocking service.

Customers may be emailed once if they start to place an order but do not finish placing an order. In addition, customers are emailed in relation to their own order including order confirmaton, code delivery and after sales support.

We may also email customers advertising our service or special offers after they have placed an order, and all emails will include an unsubscribe/opt-out option.

Disclosure of Information

We do not disclose personally identifiable information to third parties except the payment processors as necessary to complete an order. In addition, we will if required by law disclose information to UK and international authorities.



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