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I received my code only a couple of hours after requesting, on a weekend. I had some issues getting the code to work, but following their FAQ was enough to figure out the problem. I'd already sent a query off to customer service anyway just in case and they got back to me on the Monday so would hopefully have had it sorted soon had I still been having issues. Preferred this service to handing my phone over to someone to do for me!
Ordered an unlock code for my husbands phone as we now live abroad and his UK provider wouldn't give him the correct unlock code. Only waited 2 days, over a bank holiday too and the code worked instantly. He can now use his smartphone here instead of having to carry two phones around!
Have been sent unlock codes from O2 themselves 3 times - none worked. Mobile Unlocked sent me the codes within 36 hours and it worked first time. Mobile Unlocked 1 Mobile Networks 0 It's a WIN!!!
I thought the service worked really well. the only thing I was a bit confused about was the actual codes themselves, I wasnt sure about the letters in front of the numbers. So I did just put all of the numbers in the pin box and it worked. The phone is now unlocked and I am happy about that!
Very straightforward instructions, clear advice, simple and easy to use