Step 1. Enter your details

Type in your 15-digit IMEI number. And select a country. Tip: Find your IMEI in your phone’s ‘Settings > About’ screen, or by dialling *#06#.


Step 2. Submit your request

As soon as your payment’s verified, we’ll process your unlock remotely and email you when it’s done.


Step 3. Set up a new acount

After the unlock’s been confirmed, restart the device, connect to wifi and create a fresh account.

Why is my Xiaomi account locked?

Having security on a phone’s important because it helps protect your personal data. But if it’s stopping you from legitimately using your device, there’s a problem.

Mi devices link to the cloud. And to use them you have to set up an account with an email ID and password. Or log into an existing account. Fair enough. But what happens if you don’t have that information? Perhaps you’ve lost or forgotten your details. Or bought or inherited a phone that’s had a factory reset and is locked to another (unknown) account.

If you can’t enter the correct details, your phone will automatically carry out an Activation Lock. Which means you won’t be able to use your device. It does this because it thinks the security of the device is compromised.

Why use Mobile Unlocked for your Xiaomi account removal

Our Xiaomi unlock service brings your phone back to life. Processed remotely, we’ll permanently remove the old account and activation lock from your phone, so you can create a new one. And start using your device again.


Our process is simple, straightforward and fully remote.

Peace of mind

Keep your device safe and by your side the whole time.


Eveything’s 100% legal and won’t affect your device’s warranty.

Problem solved

The unusable account will be permanently removed from your device.

Same-day solution

Most phones are unlocked within 24 hours.


Customer advice and information available when you need it.


Xiaomi Account Removal FAQ

  • What’s an activation lock?

    An activation lock is a security feature of your Xiaomi device. It stops unauthorized people from accessing your device by requesting account login information that only the authorized owner would know.

  • I’m the legal owner of my Xiaomi phone but I’m locked out

    If you forget some, or part of, your Xiaomi account login information you won’t be able to get past the activation lock screen. The only solution is to arrange for the locked account to be removed so you can create a new one.

  • How do I find my IMEI?

    To locate your IMEI, type *#06# into your smartphone and it will appear on the screen. You can also find it by going to ‘Settings/About Phone/Status/IMEI Information’. Or by looking at the white label under your phone’s battery.

  • Why do I need to set up an account for my Xiaomi phone?

    Mi devices are linked to the cloud. Which means you'll need to set up an account before you can use your new Xiaomi phone. Or know the login details of an existing account, if you’ve acquired a used or preloved device.

  • I’ve done a factory reset and now I can’t login to my Xiaomi phone

    After a factory reset, your Xiaomi phone will automatically take you to the activation lock screen. This will prompt you to login with your Xiaomi account ID and password. If you don’t know these or have forgotten them, you’ll need to erase that account from the phone and set up a new one.

  • What’s a factory reset?

    A factory reset deletes all of the data stored on a device and restores it to the original manufacturer settings.

  • How long will the locked account be removed from my phone for?

    Our Xiaomi activation unlocking solution is not just an activation workaround. It’s a permanent unlock. After the locked account is deleted you can create a new account with new login details.

  • Is an activation lock the same as a SIM lock?

    A SIM lock is different to an activation lock. A SIM-locked phone is tied to a particular network and can only be used on that network. An activation lock is a security measure which prevents users from accessing a phone without the correct login details.

  • What is a blocked phone?

    A blocked phone is a blacklisted device that’s been reported lost or stolen, or has unpaid bills against its contract. A mobile operator would put a block in place to stop anyone using it illegally or until its credit is cleared.

  • Will removing the locked account from my Xiaomi device affect software updates?

    No. Your Xiaomi phone will continue to receive software updates as normal.

  • Do I need to mail my Xiaomi phone to you?

    No. We can remove the locked account from your device remotely. So it won’t leave your side at all.

Didn't find what you were looking for?

If you would like to find out more, don’t hesitate to get in touch with the Mobile Unlocked team who will be happy to help. Contact us here or go to our support pages by clicking the link below.


Rated 4.7 out of 5 based on 17,699 Verified Reviews

Ian Skutnick 24/09/2023


Thank you MobileUnlocked! This was a much cheaper alternative to buying a new iPhone Pro Max! It couldn’t have been easier to unlock with MobileUnlocked, all I had to do was provide my imei number (it’s so simple and they clearly show you how to do this) and that was that. Amazing service – 100% would recommend!

Tim Lewis 18/04/2023

Super Quick!

It was such a simple and cost effective process! My iPhone Xs was unlocked within no time and I will be returning to unlock my new Apple Watch 4.

Jeffery Brook 15/10/2023

I thought it would be complicated!

I can’t believe how quickly MobileUnlocked handled my request. Looking online, I read it can take up to 60 days to unlock a device, but MobileUnlocked unlocked my iPhone 14 Pro Max in under 24 hours! Fantastic service which I would highly recommend.

Dang Lee 21/07/2022

iPhone 11 Pro is Unlocked

This was such a quick and simple process, all I had to do was provide my imei number (which they tell you how to do) and I had my unlocked iPhone within 24 hours. Thank you MobileUnlocked!

Alex Darby 08/09/2023

Really Easy Process

So quick and simple! I followed the simple instructions MobileUnlocked provided and within 12 hours of placing my order my phone was unlocked. I would recommend this service to everyone and I will certainly be coming back when I need to unlock my next new phone.

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Such amazing company!

MobileUnlocked are such a fantastic company! They don’t overcomplicate or overcharge, and their staff were both friendly and informative. My phone was successfully unlocked within hours, saving me both time and money. Highly recommend.

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I can’t fault my experience with MobileUnlocked. I followed the clear and simple instructions on their website and my request was carried out the following morning. The service couldn’t have been easier, and the instructions couldn’t have been clearer. My phone is now unlocked and I can’t recommend this company enough.

V Heggie 07/09/2022

Unlocked iPhone 6

Despite my phone being an older model, MobileUnlocked were still able to unlock it. The instructions were clear and simple, and my iPhone 6 was unlocked in no time (making me a huge saving!). Thank you MobileUnlocked! Highly recommend.